Jilibo Terms and Conditions – What Every Player Needs to Know

1 Acceptance of Terms

By accessing, registering on, or using the Jilibo platform in any capacity, you confirm that you have read, understood, and agreed to be bound by these Terms and Conditions in full. These Terms and Conditions apply to all users of Jilibo, including visitors who browse the platform without registering.

If you do not agree with any part of these Terms and Conditions, you must not use the Jilibo platform. Your continued use of Jilibo following any update to these terms constitutes your acceptance of the revised version. Jilibo recommends that you review this page period ically to stay informed of any changes.

2 Eligibility

To register and use Jilibo, you must meet all of the following eligibility requirements:

• You must be at least 18 years of age at the time of registration.
• You must be a resident of a jurisdiction where online gaming is not prohibited by local law.
• You must not be a current employee, contractor, or immediate family member of a Jilibo employee.
• You must not have been previously excluded or banned from the Jilibo platform.
• You must be registering on your own behalf — not on behalf of another person.

Jilibo reserves the right to request proof of eligibility at any time. If you cannot provide satisfactory verification, your account may be suspended and any pending withdrawals held until the matter is resolved. Jilibo takes eligibility seriously — not as a formality, but as a genuine commitment to operating a safe and compliant platform.

3 Account Registration

Each person may hold only one Jilibo account. Duplicate accounts — regardless of the reason they were created — are prohibited. If Jilibo detects that a player holds more than one account, all duplicate accounts will be closed. Bonuses claimed across duplicate accounts will be voided, and the player's primary account may also be suspended pending review.

When registering on Jilibo, you are required to provide accurate and complete information. This includes your full name, date of birth, mobile number, and preferred payment method. You are responsible for keeping your account information up to date. If your mobile number or payment details change, you must update your Jilibo account promptly.

You are solely responsible for maintaining the confidentiality of your Jilibo login credentials. Do not share your password with anyone. Jilibo will never ask for your password via chat, email, or any other channel. If you believe your account has been accessed without your authorisation, contact Jilibo support immediately via live chat.

• One account per person — no exceptions.
• All registration information must be accurate and current.
• You are responsible for all activity that occurs under your account.
• Jilibo may require identity verification documents before processing withdrawals.

4 Deposits and Withdrawals

Jilibo processes all deposits and withdrawals in Bangladeshi Taka (BDT). The platform supports bKash, Nagad, and Rocket as payment methods. No other payment methods are currently accepted. There are no currency conversion fees on any Jilibo transaction.

The minimum deposit on Jilibo is ৳50. There is no stated maximum deposit, though Jilibo may apply limits to individual accounts based on verification status or risk assessment. Deposits are credited to your Jilibo account instantly in most cases. If a deposit does not appear within five minutes, contact support via live chat with your transaction reference number.

Withdrawals on Jilibo are processed to the same mobile wallet used for the most recent deposit. This policy exists to prevent money laundering and protect player funds. The average withdrawal processing time is under 60 seconds for verified accounts. Jilibo does not charge withdrawal fees, though your mobile wallet provider may apply their own transaction charges.

• Minimum deposit: ৳50. No minimum withdrawal amount.
• Withdrawals go to the same wallet used for deposit.
• Jilibo may request identity verification before processing large withdrawals.
• Deposits made in error cannot be reversed once credited to your account.
• Jilibo is not responsible for delays caused by your mobile wallet provider.

5 Bonuses and Promotions

Jilibo offers bonuses and promotional credits to both new and existing players. All bonuses are subject to wagering requirements, which must be met in full before any bonus-derived winnings can be withdrawn. The specific wagering requirement for each bonus is stated clearly on the relevant promotion page.

Bonuses are credited to your Jilibo account automatically upon meeting the qualifying conditions — such as making a minimum deposit or using a specific promo code. Bonuses cannot be transferred between accounts, exchanged for cash directly, or combined with other offers unless explicitly stated.

• All bonuses have wagering requirements — check the offer page for details.
• Bonuses are non-transferable and cannot be exchanged for cash directly.
• Jilibo reserves the right to withdraw or modify any bonus offer at any time.
• Players found to be abusing bonus offers — including through multiple accounts — will have bonuses voided and accounts reviewed.
• Free bets and free spins, where offered, are subject to their own specific terms.

Jilibo monitors bonus usage patterns. If the platform determines that a player is exploiting bonuses in a way that is inconsistent with genuine recreational play — for example, by placing low-risk bets solely to clear wagering requirements — Jilibo reserves the right to void the bonus and any associated winnings.

6 Game Rules and Fairness

All games available on Jilibo — including Keno, Monster Hi-Lo, Golden Bank, Tongits Go, EVO Live, MT Live, and sports betting — are governed by their own individual game rules. These rules are accessible within each game interface. By placing a bet on any Jilibo game, you confirm that you have read and understood the applicable game rules.

Digital games on Jilibo use certified random number generators (RNG) that are independently audited for fairness. Live casino games provided by EVO and MT are streamed from licensed studios operating under their own regulatory oversight. Jilibo does not have the ability to alter game outcomes — results are determined entirely by the RNG or live studio systems.

In the event of a technical fault during a game — such as a disconnection or server error — Jilibo will attempt to resolve the round based on the last confirmed game state. If a round cannot be completed, the bet will be voided and the stake returned to your account. Jilibo's decision on disputed game outcomes is final.

• Game results are final once confirmed by the system.
• Disconnections during live games do not automatically void bets.
• Jilibo does not manipulate game outcomes under any circumstances.
• Disputes about game results must be raised within 72 hours of the relevant round.

7 Prohibited Conduct

The following actions are strictly prohibited on the Jilibo platform. Engaging in any of these behaviours will result in account suspension, forfeiture of balances, and may be reported to relevant authorities:

• Creating more than one Jilibo account.
• Providing false, misleading, or incomplete registration information.
• Using software, bots, scripts, or any automated tools to interact with Jilibo games or systems.
• Colluding with other players to gain an unfair advantage in any game.
• Exploiting software bugs or errors to gain credits or winnings not legitimately earned.
• Using Jilibo for money laundering or any other illegal financial activity.
• Attempting to reverse-engineer, copy, or replicate any part of the Jilibo platform.
• Harassing, threatening, or abusing Jilibo staff or other players.

8 Account Suspension and Closure

Jilibo reserves the right to suspend, restrict, or permanently close any account at its discretion. Common reasons for account action include violation of these Terms and Conditions, suspected fraud, failure to complete identity verification, or activity that poses a risk to the integrity of the platform.

When an account is suspended, any pending withdrawals may be held until the investigation is complete. If the investigation concludes that no violation occurred, the withdrawal will be processed promptly. If a violation is confirmed, the balance may be partially or fully forfeited depending on the nature of the breach.

Players may also choose to close their own Jilibo account at any time by contacting support via live chat. If you close your account voluntarily, any remaining balance will be withdrawn to your registered mobile wallet within 48 hours, provided your account is in good standing and all verification requirements have been met.

9 Responsible Gaming

Jilibo is committed to responsible gaming. The platform provides tools to help players manage their gaming activity, including deposit limits, session time reminders, and self-exclusion options. These tools are available directly in your Jilibo account settings and can be activated at any time.

If you choose to self-exclude from Jilibo, your account will be suspended for the duration you select — from 24 hours to permanent exclusion. During a self-exclusion period, you will not be able to log in, deposit, or place bets. Jilibo will also suppress any marketing communications to your registered contact details during this period.

Jilibo enforces a strict 18+ policy and does not market to minors. If you are concerned about your gaming habits or those of someone you know, Jilibo encourages you to read the full Responsible Gaming policy available on the platform.

10 Intellectual Property

All content on the Jilibo platform — including but not limited to the logo, game interfaces, graphics, text, software, and design — is the intellectual property of Jilibo or its licensed content providers. You may not copy, reproduce, distribute, or create derivative works from any Jilibo content without prior written permission.

Game content provided by EVO, MT, and other third-party studios remains the intellectual property of those respective providers. Jilibo operates under licence agreements with these providers and does not claim ownership of their content.

11 Limitation of Liability

Jilibo provides its platform on an "as is" basis. While the team works hard to maintain uptime and performance, Jilibo does not guarantee uninterrupted access to the platform. Scheduled maintenance, technical issues, or circumstances beyond Jilibo's control may result in temporary unavailability.

To the maximum extent permitted by applicable law, Jilibo's liability to any player is limited to the amount of funds held in that player's account at the time of the relevant incident. Jilibo is not liable for indirect, consequential, or incidental losses arising from the use of the platform.

• Jilibo is not responsible for losses caused by internet connectivity issues on your end.
• Jilibo is not liable for third-party payment delays outside its control.
• Game outcomes determined by certified RNG systems are not subject to liability claims.

12 Privacy and Data

Jilibo collects and processes personal data in accordance with its Privacy Policy. By registering on Jilibo, you consent to the collection and use of your data as described in that policy. Jilibo does not sell personal data to third parties and uses collected data solely for the purposes of operating the platform, processing transactions, and complying with legal obligations.

For full details on how Jilibo handles your data — including your rights as a data subject — please read the Privacy Policy.

13 Governing Law

These Terms and Conditions are governed by the laws applicable to Jilibo's operating jurisdiction. Any disputes arising from the use of the Jilibo platform that cannot be resolved through the support process will be subject to the exclusive jurisdiction of the relevant courts in Jilibo's operating territory.

Jilibo operates under a valid gaming licence. Licence details are available upon request by contacting support. Players are responsible for ensuring that their use of Jilibo complies with the laws of their own jurisdiction.

14 Contact Us

If you have any questions about these Terms and Conditions, or if you believe your account has been affected by an error, please contact the Jilibo support team. Support is available 24/7 via live chat on the platform. For non-urgent queries, you can also reach the team by email.