At Jilibo, your privacy is not an afterthought — it is built into how the platform works. This Privacy Policy explains exactly what data we collect, why we collect it, how we use it, and what rights you have over your own information.
Jilibo never sells your personal data. We collect only what is necessary to run the platform, process your transactions, and keep your account secure.
These are the core principles behind how Jilibo handles your personal information. Full details are in the policy sections below.
Every piece of data you send to Jilibo — from your registration details to your deposit transactions — is encrypted using industry-standard TLS protocols. Your information is never transmitted in plain text, and stored data is protected with AES-256 encryption at rest.
Jilibo does not sell, rent, or trade your personal information to third parties for marketing purposes. The only time your data is shared with external parties is when it is strictly necessary to process your transactions or comply with legal obligations — and even then, only the minimum required data is shared.
Jilibo gives you meaningful control over your personal data. You can request to view the data we hold about you, ask for corrections, or request deletion of your account and associated data. These rights can be exercised by contacting Jilibo support at any time via live chat or email.
When you deposit or withdraw via bKash, Nagad, or Rocket, Jilibo only stores the mobile number associated with the transaction — not your wallet PIN or any authentication credentials. Payment processing is handled through secure, encrypted channels and your wallet details are never exposed to third parties.
Jilibo follows a data minimisation principle — we only collect information that is genuinely necessary to operate the platform and serve you as a player. We do not collect unnecessary personal details, and we do not track your activity outside of the Jilibo platform.
Jilibo uses secure session management and automatic logout features to protect your account from unauthorised access. If suspicious login activity is detected on your account, Jilibo's security systems will flag it and may temporarily lock the account pending your verification.
This Privacy Policy applies to all users of the Jilibo platform, including visitors who browse without registering and registered players who actively use the platform. Jilibo is committed to handling your personal data with care, transparency, and respect.
When you use Jilibo — whether you are registering an account, making a deposit, placing a bet, or simply browsing the site — you are trusting us with information about yourself. This policy explains exactly what we do with that information, why we need it, and how long we keep it.
This Privacy Policy was last updated in January 2025. If you registered before this date, the updated policy applies to your account from the date of publication. Continued use of Jilibo constitutes acceptance of this policy.
Jilibo collects personal data in two ways — information you provide directly, and information collected automatically when you use the platform. Here is a breakdown of what we collect and why:
| Data Type | Examples | Why We Collect It |
|---|---|---|
| Identity Data | Full name, date of birth | Account registration and age verification |
| Contact Data | Mobile number | Account access, transaction notifications |
| Financial Data | Mobile wallet number (bKash, Nagad, Rocket) | Processing deposits and withdrawals |
| Transaction Data | Deposit amounts, withdrawal history, bet records | Account management, dispute resolution, compliance |
| Technical Data | IP address, device type, browser, session data | Security monitoring, fraud prevention |
| Usage Data | Pages visited, games played, time on platform | Platform improvement, personalisation |
Jilibo does not collect sensitive personal data such as national ID numbers, passport details, or biometric data unless specifically required for identity verification under applicable regulations. In such cases, you will be notified in advance and your consent will be obtained.
Jilibo uses the personal data we collect for the following purposes:
Jilibo will never use your data to make automated decisions that significantly affect you without giving you the opportunity to request human review. If you have concerns about how your data is being used, contact support at [email protected].
Jilibo processes your personal data on the following legal grounds:
Jilibo does not sell your personal data to any third party. We share data only in the following limited circumstances:
All third parties who receive data from Jilibo are contractually required to handle it securely and use it only for the specific purpose for which it was shared. Jilibo does not permit third parties to use your data for their own marketing purposes.
Jilibo uses cookies and similar tracking technologies to operate the platform, remember your preferences, and analyse how the site is used. Cookies are small text files stored on your device when you visit Jilibo.
You can manage cookie preferences through your browser settings. Disabling non-essential cookies will not prevent you from using Jilibo, but some features may not work as smoothly. Jilibo does not use third-party advertising cookies or cross-site tracking technologies.
Jilibo retains your personal data for as long as your account is active and for a period after account closure as required by applicable law. The specific retention periods are as follows:
When data is no longer required, Jilibo securely deletes or anonymises it so that it can no longer be linked back to you as an individual.
If you close your Jilibo account, your personal data will not be immediately deleted. Regulatory requirements mean we must retain certain records for a defined period. You will be informed of the applicable retention period when you request account closure.
As a Jilibo player, you have the following rights over your personal data. These rights can be exercised by contacting Jilibo support via live chat or by emailing [email protected]:
Jilibo will respond to all data rights requests within 30 days. In complex cases, this may be extended by a further 30 days, and you will be notified if an extension is needed.
Jilibo takes data security seriously and has implemented a range of technical and organisational measures to protect your personal information from unauthorised access, loss, or misuse. These include:
While Jilibo takes every reasonable precaution, no online platform can guarantee absolute security. If you suspect that your Jilibo account has been compromised, contact support immediately via live chat and change your password without delay.
Jilibo is strictly an 18+ platform. We do not knowingly collect personal data from anyone under the age of 18. If Jilibo becomes aware that a minor has registered an account or provided personal data, that account will be closed immediately and all associated data deleted as soon as legally permissible.
If you believe a minor has accessed or registered on Jilibo, please contact support at [email protected] immediately so we can take appropriate action.
Jilibo may update this Privacy Policy from time to time to reflect changes in how we operate, changes in applicable law, or improvements to our data practices. When we make material changes, the updated policy will be published on this page with a revised date at the top.
For significant changes that affect how we use your data in a new way, Jilibo will notify registered players via SMS or in-platform notification before the changes take effect. Your continued use of Jilibo after a policy update constitutes acceptance of the revised Privacy Policy.
If you have any questions about this Privacy Policy, want to exercise your data rights, or have a concern about how Jilibo handles your personal information, please get in touch with the support team. We are available 24 hours a day, seven days a week.
Email: [email protected] · Live chat available 24/7 on the Jilibo platform.
For data-related requests specifically, please include your registered mobile number and a brief description of your request so we can locate your account and respond as quickly as possible.
Register free in two minutes. Deposit in Taka via bKash or Nagad. Play Keno, EVO Live, Tongits Go, and more — on a platform that takes your privacy as seriously as your winnings.